Support
How can we help?
Email us
For anything about a specific pact or listing, include the listing title and the email address on your Pact account so we can find it quickly.
Disputes are handled inside the app: open the pact and choose Raise a dispute. See how disputes work, or read our policies, Terms of Service, and Privacy Policy.
FAQ
Common questions
What happens if the work isn't done properly?
Open a dispute through the app within 24 hours of proof being submitted. That freezes the payment before the window closes. Pact reviews both sides and issues a binding resolution: a full refund, a full release to the seller, or a split.
When does the seller get paid?
24 hours after proof is submitted, the dispute window closes and payment releases to the seller automatically. There is nothing for the buyer to tap. To receive payouts, sellers set up their bank account with Trustap once, from the Financials page on the in-app dashboard. Payouts then arrive at standard bank transfer speed (5–7 business days).
Can I cancel a Pact?
Yes, before proof is submitted. The buyer is refunded in full whichever party cancels. The full cancellation rules per listing type are on the How it works page.
Is my card information stored by Pact?
No. Card payments are processed by Trustap, our licensed payment partner. Pact never sees or stores card numbers.
What can be listed on Pact?
Anything legal. Services (repairs, cleaning, tutoring, creative work), physical goods, locally sourced items, events, and more.
How do I contact support?
Email support@pact.market.